We will gladly accept any new products that are returned within 30 days from the date of purchase, a 5% restocking fee will apply. The product must be in new condition, unused and in their original packaging. Original shipping charges are non-refundable. Customers are responsible for shipping charges on returned items. We do not accept CODs.
We cannot accept returns on opened or used products including oils, lotions, and cremes. BIOTONE accessories and sales tools including music, books, videos, DVDs, sheets, face cradle covers and all marketing materials, are non-returnable.
In the case of defective or damaged products, we will gladly exchange it for the same product if reported within 30 days from purchase date. In order to process a replacement for damaged or defective product(s), please return the merchandise to BIOTONE with a Return Authorization Form.
How to Return a Product
All returns must have a Return Authorization Number (RA#). Parcels without a RA# will be refused. Please follow these steps to insure a prompt replacement, refund or credit.
Prices are subject to change without notice.